Returns, Refunds & Our Quality Promise
At GWB Hair, we take pride in offering premium raw hair extensions sourced and selected for exceptional quality, longevity, and performance. Every order is carefully inspected, packaged, and prepared before shipment to ensure it meets our standards.
Due to the hygienic nature of hair extensions and the risk of product tampering, all sales are final. We do not offer refunds, exchanges, or cancellations once an order has been placed.
However, we stand behind the quality of our products and are committed to addressing any legitimate concerns fairly and professionally.
Our Quality Guarantee
If you believe you have received a product that does not meet GWB Hair quality standards, you must contact our Customer Care Team within 7 calendar days of delivery at HELLO@gwbhair.com.
- Your claim must include:
- Your order number
- Clear photographs of the product
- A detailed description of the concern
- Any supporting documentation requested by our team
- All claims are thoroughly reviewed before a resolution is determined.
If GWB Hair verifies that the product contains a manufacturing defect or quality issue, we will provide an appropriate resolution, which may include store credit, replacement product, or another remedy at our sole discretion.
Conditions for Review
To be eligible for a quality review, the hair must remain in its original condition and must not have been:
- Installed
- Worn
- Washed
- Colored or toned
- Bleached or lightened
- Chemically treated
- Cut or altered
- Removed from the weft
- Customized in any way
Any alteration to the product immediately voids eligibility for a quality review or replacement.
Store Credit Eligibility
In rare circumstances where GWB Hair authorizes a return, the product must be unused, unopened, and returned in its original packaging. Approved returns may be eligible for store credit only. Cash refunds will not be issued.
Shipping & Delivery
GWB Hair is not responsible for delays caused by shipping carriers, weather conditions, incorrect shipping information provided by the customer, missed delivery attempts, or packages marked as delivered by the carrier.
All orders are shipped with tracking and signature confirmation. Once a package has been accepted and marked delivered by the carrier, responsibility for the shipment transfers to the recipient.
Contact Us
For all product concerns, please contact:
GWB Hair Customer Care
HELLO@gwbhair.com
We value every client and are committed to providing luxury-quality hair and exceptional customer service.