Shipping policy

 

GWB Hair, we are committed to providing premium-quality hair extensions and a secure shopping experience. Please review this Shipping Policy carefully before placing an order.

By placing an order with GWB Hair, you agree to the terms outlined below.

 

Order Processing

All orders are processed and shipped within 3-5 business days of receiving cleared payment.

Orders placed on weekends, holidays, or outside of normal business hours will begin processing on the next business day.

Processing times may be extended during periods of high order volume, holidays, severe weather, inventory audits, or circumstances beyond our control.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Domestic Shipping (United States)

Flat Rate Shipping: $15.00

 

Delivery Requirements

To protect our customers and prevent fraud, all orders shipped by GWB Hair include:

FedEx tracking

Signature confirmation upon delivery

The customer is responsible for ensuring that someone is available to receive and sign for the package at the delivery address.

 

Shipping Address Accuracy

Customers are solely responsible for providing an accurate shipping address at checkout.

GWB Hair is not responsible for packages delayed, lost, misdelivered,

 

Order Verification & Fraud Prevention

To protect against fraudulent transactions, GWB Hair reserves the right to:

Verify billing information

Verify shipping information

Request additional identification

Contact customers for order verification

Cancel and refund any order suspected of fraud

Failure to provide requested verification information may result in order cancellation.

 

Order Tracking

Once an order has shipped, tracking information will be sent to the email address provided at checkout.

It is the customer’s responsibility to monitor shipment progress and ensure availability for delivery and signature confirmation.

 

Returned Packages

Reshipment may be arranged at the customer’s expense. Original shipping charges are non-refundable.

Delivery Delays

Delivery dates provided by courier are estimates only and are not guaranteed.

GWB Hair is not responsible for delays caused by:

  • Weather conditions
  • Natural disasters
  • Carrier delays
  • Transportation interruptions
  • Peak shipping periods
  • Customs delays
  • Events beyond our control

Damaged Packages

Customers should inspect all packages immediately upon delivery.

If a package arrives visibly damaged, customers must:

  • Take photographs of the package before opening.
  • Retain all packaging materials.
  • Contact GWB Hair within 24 hours of delivery.

Failure to report shipping damage within 24 hours may affect claim eligibility.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by FedEx and signed for at the shipping address provided during checkout, responsibility for the package transfers to the customer.

GWB Hair is not responsible for:

Lost packages OR STOLE PACKAGES AFTER confirmed delivery

 

For questions regarding your order, please contact:

GWB Hair

Email: hello@gwbhair.com

Website: gwbhair.com